The best there is and the best there ever will be

Computer networking graduate with customer service experience seeking to use transferrable skills along with education to enter into a career in the field of computer networking systems with emphasis on troubleshooting, technical support and networking infrastructures.

SKILLS
• Helpdesk
• Networking
• Troubleshooting
• Technical Support
• Linux administration
• Service Now
• Autotask

EDUCATION

Florida Technical College 2024-present
Bachelor of Science in Information Technology with a concentration in Cybersecurity

Keiser University 2014-2015
Bachelor of Science in Management Information Systems
• Courses taken:
• Java Programming I
• Business Law
• Introduction in Marketing

ITT Technical Institute 2010-2012
Associate of Science in Information Technology with a concentration in Computer Network Systems
• Courses taken:
• Microsoft desktop operating systems
• Linux operating systems
• Database Development
• Network standards and protocols
• Structured cabling: coax, fiber, Ethernet, FIOS
• Computer programming

CERTIFICATIONS
IT Essentials: CISCO: PC Hardware and Software
HDI Support Center Analyst
Best Buy Helpdesk Training
Ashley Furniture Online Customer Care New Hire Training

LANGUAGES
French and Creole

WORK EXPERIENCE

FEMA Land O Lakes, FL Customer Service Representative
2024-present

BC Tech Pro Tampa, FL PC Support Tech
2024-2024

Sunshine State Promotions Inc. Tampa, FL Customer Service Representative
2024-2024

Spectrum St. Petersburg, FL Customer Service Representative
2023-2024 Internet/Voice
Handled inbound calls from customers with professionalism and excellent product knowledge.
Provided technical troubleshooting assistance to customers experiencing issues with products.
Addressed billing inquiries and resolved customer concerns in a timely and efficient manner.

Maximus Tampa, FL Customer Service Representative
2022-2023

Ashley Furniture Tampa, FL Customer Care Representative
2021-2022

Ashley Furniture Online Customer Care New Hire Training

Think Anew Tampa, FL Help Desk Engineer
2019-2020
Troubleshooted technical issues to identify root causes and implement effective solutions.
Provided superior customer support to address inquiries and resolve concerns efficiently.
Resolved tickets in a timely manner to ensure minimal disruption to operations.
Maintained hardware components to optimize performance and prevent malfunctions.
Installed software programs and applications according to specified guidelines.
Offered remote desktop support to assist users with technical issues and software troubleshooting.

Alorica Tampa, FL Customer Service Representative
2018-2019 Technical Support

Dunkin Donuts Tampa, FL Cashier
2015-2020

Pomeroy Tampa, FL Service Desk Analyst
2017-2018
HDI Support Center Analyst Certification
Provided timely IT support to end-users facing technical issues.
Delivered exceptional customer service by addressing inquiries and concerns professionally.
Resolved IT tickets efficiently to minimize downtime and productivity loss.
Offered remote assistance to users to troubleshoot and resolve technical problems.

One Touch Direct Tampa, FL Service Desk Analyst
2016-2017
Certificate of Training
Best Buy Helpdesk Training
Duties included personal computer assembly and setup (hardware and software installation) as well as system troubleshooting. Involved significant user interaction and operating system knowledge.
Extensive experience includes but not limited to LAN/WAN Technology, Server Administration, Database Development.
Answer customers’ questions
Provide Customer Service
Use computer to enter, access or retrieve data

Pasco County Veterans’ Service Office Land O Lakes, FL Assistant Veteran Service Officer
2013-2014

James A Haley Veterans Hospital Tampa, FL IT IT Program Manager
2010-2012
Duties included personal computer assembly and setup (hardware and software installation) as well as system troubleshooting. Involved significant user interaction and operating system knowledge.
Extensive experience includes but not limited to LAN/WAN Technology, Server Administration, Database Development.

Wal-Mart Tampa, FL Cashier

2008-2010
Successfully operated a register and assumed responsibility for all cash transactions
Provided great customer service by recommending additional products
Answer customers’ questions
Balance cash register
Provide Customer Service

United States Navy Norfolk, VA ABH3

2003-2007
Moving aircraft in the hangar bay and the flight deck with a tow tractor or associated devices
Activate airfield arresting systems
Direct aircraft launch and recovery operation
Maintain logs of airplane launches
Use computer to enter, access or retrieve data

Wendy’s International Tampa, FL Service Cashier

2001-2003
Successfully operated a register and assumed responsibility for all cash transactions,
Operated a grill
Issue receipts, refunds, credits
Receive payment by cash, check, credit card
Resolve customer complaints

Universal Studios Florida Orlando, FL Cashier

1998-1999
Successfully operated a register and assumed responsibility for all cash transactions
Preparing items to be served to customers